Shipping & Returns
In stock items will ship by 5pm the next business day. However, many of our products are made to order so please check our Order Status page for lead times on various products. Please note that the shipping rates for many items we sell are based on a combination of weight and the dimensions of the box it ships in. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound except for smaller shipments
We do ship internationally however, due to the shear variation in products that we offer our website is no longer able to calculate this. Please contact us directly for a shipping quote and we can manually add an order for you under an account you create.
Return and Order Cancellation Policy
Due to the nature of our building and stocking practices, all Creation Music branded product sales are Final. Orders may not be cancelled once they are placed. Orders may have changes made to them if it does not alter work that has already been performed. Changes to orders are subject to any difference in price.
You may return items not branded by Creation Music in new, unopened condition within 30 days of delivery for a store credit or a refund. If the item was purchased with store credit or trade-in credit, only store credit will be issued. Customers are subject to any return shipping charges.
You should expect to receive your store credit or refund within three weeks of shipping your product back, however, in many cases you will receive your refund or credit more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).
If you need to return an item, please use our Contact Us page.