Creation Music only issues store credit for approved refund requests and does not process payment refunds.
Returns and Cancellations
Creation Music accepts returns for regularly stocked items only within 14 days of delivery. Approved returns will be issued store credit less a 10% restocking fee of the purchase price and shipping costs (original delivery and return shipping). Items accepted must be in new, unused condition with all original packaging and contents.
Custom or Made To Order items and Special Orders are excluded from this policy.
B-Stock, Closeout or Clearance items are sold without warranty in the condition described on their product page and all sales are final.
Custom and Made To Order
All Custom and Made To Order items are non-refundable and cannot be cancelled once an order is placed.
Change Requests. Changes to custom orders may be requested by the customer via phone or email only if the request does not alter or inhibit work that has already been completed. Approved Change Requests are subject to 10% Change Request Fee of the item being altered in addition to any difference in price.
In stock items will ship by 5pm the next business day. However, many of our products are custom or made to order so please contact us for current lead times on various products in advance.
International orders - Outside lower 48 (Alaska, Hawaii and US territories etc.)
Shipping Cost - We do ship internationally and outside the lower 48, however, due to the sheer variation in products that we offer our website is not able to calculate this. Please contact us directly, prior to ordering, if you would like an estimate of these charges.
Customers may place orders requiring international shipping without contacting Creation first. In doing so the customer agrees to pay shipping charges prior to order fulfillment. Creation will calculate shipping for their order contents and invoice the customer for these charges separately.
Import Costs (International) - Creation Music will only bill for the actual shipping cost. We do not include or bill you for any duties, customs, or any other fees. All of these further import cost (taxes, duties, or any other import fee) is assumed and paid for by the customer.